FAQs

Do you offer free shipping?

Yes, we provide free shipping on all orders. Further details can be found in our Shipping Policy.

What is your return policy?

We have a straightforward return policy, allowing for returns within 30 days for a full refund or exchange, ensuring a satisfactory shopping experience. For specifics, please refer to our Refund Policy.

Do you offer any promotions or discounts?

We frequently run promotions and offer discounts. To never miss out, we recommend subscribing to our newsletter for updates on our latest deals.

How can I contact customer service?

You can reach our customer service team via phone, form or email. Our dedicated team aims to address all inquiries and concerns promptly, typically within a few hours.

In which currency will I be charged?

All transactions are processed in USD.

What payment methods do you accept?

Our accepted payment methods include Visa, American Express, Mastercard, Union Pay, JCB, Discover, PayPal, Elo, Sop Pay, Google Pay, Apple Pay and Diners Club.

How will I know if my order is placed successfully?

Upon successful order placement, you will receive a confirmation email.

Is my personal information secure on your website?

Security is a top priority. We utilize SSL encryption to protect all personal data. Credit card information is not stored post-transaction, ensuring your details remain confidential.

Does The Vilmao offer a quality guarantee for each and every item sold?

Absolutely! If you find any product flaws, do let us know immediately away! We go above and above to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it! 

Products Availability:

We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.

 

Contact Information:

Email: info@vilmao.com

Phone Number: +1 302-732-2049

Business Address: 4 Peddlers Row, Newark, Delaware, 19702, United States